EACH POD CARRIES E-LIQUID ENOUGH TO LAST AROUND 650 PULLS. HOW FAST OR HOW SLOW YOU FINISH EACH POD IS BASED ENTIRELY ON YOUR DAILY SMOKING HABITS AND HOW MUCH VAPOR YOU TAKE IN WITH EACH DRAG. COMPARED TO THE AVERAGE LIT CIGARETTE (8-10 PULLS), YOU'RE DEFINITELY COMING OUT ON TOP!
OUR VAPE PENS ARE MADE TO LAST! HARDY AND DURABLE, A RELX DEVICE USED NORMALLY AND SAFELY NEED ONLY BE REPLACED WHEN THE STANDARD SERVICE LIFE OF THE BATTERIES BEGINS TO DETERIORATE, WHICH USUALLY TAKES AROUND 2-3 YEARS.
MOST OF THE RECENT STUDIES DOCUMENTING THE SHORT-TERM EFFECTS OF E-CIGARETTE CONSUMPTION CONCLUDE THAT E-CIGARETTES ARE SIGNIFICANTLY LESS HARMFUL THAN TRADITIONAL CIGARETTES AND REDUCE THE IMPACT OF SECOND-HAND SMOKE BY UP TO 95%. THIS HELPS BRING DOWN HEALTH RISKS NOT ONLY FOR YOU BUT FOR THE PEOPLE AROUND YOU AS WELL!
ALL OUR OF E-LIQUIDS ARE CRAFTED AND BLENDED CAREFULLY BY OUR CHEMISTS IN ORDER TO CREATE AN AUTHENTIC EXPERIENCE WITH A FRESH TWIST. THE MAIN COMPONENT OF RELX’S E-LIQUIDS IS PLANT GLYCEROL - A MILDLY SWEET SUBSTANCE THAT IS FAR LESS CARCINOGENIC THAN TAR AND OTHER CHEMICALS AND BYPRODUCTS OFTEN FOUND IN REGULAR CIGARETTES. THERE MAY BE AN INITIAL ADJUSTMENT PERIOD WHERE YOUR PALATE ADJUSTS TO THE MILD TASTE, BUT REST ASSURED THAT IT'S FAR FROM UNPLEASANT.
CURRENTLY, WE OFFER PODS AT LEVEL OF NICOTINE CONCENTRATIONS 2%. AS A COMPANY GEARED TOWARDS HELPING PEOPLE THE WORLD OVER TRANSITION TO HEALTHIER ALTERNATIVES, WE SUPPORT CUSTOMERS WHO ARE KEEN ON DECREASING THEIR NICOTINE INTAKE. SINCE NICOTINE IS A STIMULANT THAT TRIGGERS THE BRAIN’S REWARD CIRCUITRY, IT IS COMPLETELY NORMAL FOR CONSUMERS ACCUSTOMED TO A HIGHER CONCENTRATION TO INITIALLY FIND THE USE OF LOWER-PERCENTAGE NICOTINE PODS LESS PLEASURABLE.
ALL RELX POD FORMULATIONS UTILIZE PHARMACEUTICAL-GRADE PROPYLENE GLYCOL TO STABILIZE THE PLANT GLYCERIN AND TOBACCO OIL EMULSION. RELX’S PROPYLENE GLYCOL SUPPLIERS MEET THE US PHARMACOPEIA'S SPECIFICATIONS AND STANDARDS, ENSURING CONSUMER SAFETY.
FURTHERMORE, OUR E-LIQUID DELIVERS NICOTINE WITHOUT THE USUAL HOST OF ADDITIVES, CHEMICALS, AND TOXINS FOUND IN REGULAR CIGARETTES, THEREBY GREATLY REDUCING THE HEALTH RISKS POSED BY TRADITIONAL TOBACCO PRODUCTS.
EACH STARTER KIT COMES WITH ONE RELX VAPE PEN IN THE COLOR OF YOUR CHOICE, ONE MINT E-LIQUID POD, ONE USB CHARGING CABLE, AND AN INSTRUCTION BOOKLET.
SORRY, WE CAN ONLY PROVIDE SHIPPING TO THE ORIGINAL DESTINATION SPECIFIED IN THE ORDER DETAILS.
IN MOST INSTANCES, CUSTOMS FEES ARE ALREADY PAID FOR BY US. IF YOU ENCOUNTER A SITUATION WHERE YOU ARE ASKED TO PAY ADDITIONAL FEES, WE STRONGLY ADVISE THAT YOU APPEAL THE DUES WITH YOUR REGION’S IMPORT BUREAU. IF YOU HAVE ALREADY PAID, PLEASE KEEP THE INVOICE OR EVIDENCE OF PAYMENT AND CONTACT RELXIRELAND CUSTOMER SUPPORT (VIA IM ON THE MAIN WEBSITE AT WWW.RELXIRELAND.COM WHAT SHOULD I DO IF I RECEIVE WRONG ITEMS OR IF ANY OF MY ORDERED ITEMS ARE MISSING?
IN THE EVENT THAT THERE’S AN ISSUE WITH YOUR ORDER CONTENTS (WHETHER WRONG OR MISSING ITEMS), PLEASE CONTACT RELXIRELAND CUSTOMER SUPPORT (VIA IM ON THE MAIN WEBSITE AT WWW.RELXIRELAND.COM, OR AT info@relxireland.com) ASAP WITH PHOTO EVIDENCE TO BACK UP YOUR CLAIM, AND WE WILL PROCESS IT AT THE EARLIEST.
IF THE DAMAGE TO THE PARCEL AFFECTED THE CONTENTS INSIDE, PLEASE TAKE ADEQUATE PHOTO EVIDENCE AND SEND IT TO US (VIA IM ON THE MAIN WEBSITE AT https://relxireland.com/, OR AT info@relxireland.com) AT THE EARLIEST.
THE SHIPPING FEE IS NOT A UNIVERSALLY-FLAT FEE - IT IS CHARGED DEPENDING ON THE DISTANCE FROM THE NEAREST WAREHOUSE AND THE DELIVERY TYPE, WITH FASTER DELIVERIES AND LONGER DISTANCES RESULTING IN A PROPORTIONATELY HIGHER FEE. DESPITE THIS, WE ALWAYS STRIVE TO PROVIDE YOU WITH THE LOWEST POSSIBLE DELIVERY FEES!
PLEASE EXPECT TO RECEIVE YOUR ORDER WITHIN 3 WORKING DAYS WITHIN THE IE.
CURRENTLY, WE USE ANPOST FOR OUR SHIPPING SERVICE.
UNFORTUNATELY, THAT IS NOT POSSIBLE, SO WE URGE YOU TO DOUBLE-CHECK YOUR DELIVERY DETAILS BEFORE YOU PLACE THE ORDER.
IN A SITUATION WHERE YOU HAVE NOT RECEIVED YOUR ORDER WITHIN 7 DAYS OF PURCHASE, PLEASE CONTACT US (VIA IM ON THE MAIN WEBSITE AT WWW.RELXIRELAND.COM, OR AT info@relxireland.com) AND SEND US YOUR ORDER NUMBER ALONG WITH YOUR CONCERNS.
YOU CAN CANCEL YOUR ORDER ONLY BEFORE IT HAS BEEN PROCESSED FOR SHIPPING; IF YOUR ORDER HAS ALREADY BEEN SHIPPED, PLEASE CONTACT US AT THE EARLIEST TO NOTIFY OF THE REASONS FOR CANCELLATION.
WHAT PAYMENT METHODS DO YOU ACCEPT?
FOR NOW, WE ACCEPT MADE VIA VISA OR MASTERCARD CREDIT/DEBIT CARDS.
ALTHOUGH THIS IS A VERY RARE SITUATION, YOU CAN REFRESH THE PAGE AND TRY TO PAY AGAIN; IN ANY EVENT, IF YOUR ACCOUNT IS ACCIDENTALLY CREDITED TWICE, YOU CAN EASILY REACH OUT TO THE TEAM AND THEY WILL REFUND THE DUPLICATE ORDER PAYMENT VIA THE ORIGINAL PAYMENT METHOD. IF YOU CONTINUE TO HAVE TRANSACTION PROBLEMS, PLEASE CONTACT US WITH THE ERROR MESSAGE DETAILS.
YES, YOU CAN! WE ACCEPT ALL TYPES CREDIT CARDS.
PLEASE CONTACT US IMMEDIATELY THROUGH OUR CUSTOMER CARE CHANNELS (VIA IM ON THE MAIN WEBSITE AT WWW.RELXIRELAND.COM, OR AT info@relxireland.com).
YES, YOU CAN! WE ACCEPT VISA, MASTERCARD, AND AMERICAN EXPRESS CREDIT CARDS.
WE DO NOT COLLECT OR STORE ANY OF YOUR PAYMENT DETAILS. INTERNATIONALLY-RENOWNED PAYMENT SERVICE, WE ZERO ACCESS TO YOUR PERSONAL PAYMENT INFORMATION.
ALL REFUNDS ARE PROCESSED WITHIN A 7 DAYS PERIOD. DO I NEED TO PAY FOR THE SHIPPING FEE WHEN RETURNING A PRODUCT FOR REPAIR OR REPLACEMENT? IN THE EVENT THAT YOU NEED TO RETURN A PRODUCT FOR REPAIR OR REPLACEMENT (AS COVERED BY THE LIMITED PRODUCT WARRANTY), SIMPLY PRINT THE WAYBILL CODE PROVIDED TO YOU BY THE CUSTOMER SERVICE TEAM TO AVOID HAVING TO PAY ANY SHIPPING FEES. IF YOU WISH TO RETURN OR REQUEST REPLACEMENT FOR REASONS OUTSIDE OF THOSE COVERED BY THE WARRANTY, YOU WILL BE RESPONSIBLE FOR PAYING THE SHIPPING FEES. PLEASE ENSURE YOU PAY THE EXACT POSTAGE AMOUNT, FAILING WHICH YOUR PACKAGE WILL EITHER BE REJECTED OR SENT BACK TO YOU; RELAXER TECH IS NOT RESPONSIBLE FOR UNPAID PACKAGES UPON THEIR ARRIVAL.
PLEASE CONTACT US THROUGH OUR CUSTOMER CARE CHANNELS (VIA IM ON THE MAIN WEBSITE AT WWW.RELXIRELAND.COM, OR AT info@relxireland.com) WITH DETAILS ABOUT THE ISSUE AND PHOTOS/VIDEOS OF THE MALFUNCTION.
FIRST OFF, WE’D LIKE TO APOLOGIZE FOR THE DISAPPOINTMENT AND INCONVENIENCE.
TO GET A PRODUCT REPLACEMENT, WE ENCOURAGE YOU TO SEND
1. CLEAR AND ADEQUATE PHOTOGRAPHIC PROOF OF THE DAMAGE AND THE PARCEL
2. SEND THE PICTURES ALONG WITH YOUR ORDER NUMBER TO info@relxireland.com AT THE EARLIEST
ONCE WE RECEIVE YOUR INFORMATION, OUR AGENTS WILL CONDUCT ALL FURTHER PROCESSES ON YOUR BEHALF ON A PRIORITY BASIS.
ONCE YOUR PACKAGE HAS BEEN RECEIVED AND VERIFIED AGAINST THE WARRANTY, WE WILL ISSUE A FULL REFUND OR A REPLACEMENT FOR THE ELIGIBLE PRODUCTS. IF AN ACCESSORY IS RETURNED WITHOUT CAUSE, RELAXER TECH RESERVES THE RIGHT TO DEDUCT THE SHIPPING FEE FROM THE REFUND AMOUNT.
STILL HAVE ANY QUESTIONS?
PLEASE CONTACT US
VIA: EMAIL: info@relxireland.com
WECHAT: RELX_IRELAND
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